Refund Policy
Last updated: 24 August 2026
30 day risk free returns
If a piece is not right for your space, you have 30 days from the day it arrives to return it. To be accepted, the item must be unused, in the condition you received it, and back in its original packaging with any accessories, cables and manuals included.
How to start a return
Email chateau.noir.home@gmail.com with your order number and which item you are returning. We will reply with the return address and instructions. Please do not send anything back before contacting us, as unannounced returns can go unrecorded.
Return shipping
Return shipping is [paid by the customer / covered by us]. If the return is because the item arrived damaged, faulty or was not what you ordered, we cover the return cost in full.
Refunds
Once your return arrives and passes inspection we issue the refund to your original payment method within [3 to 5] business days. Depending on your bank it can take a further 5 to 10 business days to appear on your statement. The original order is refunded in full; any [restocking fee] is noted here.
Exchanges
The fastest way to exchange is to return the original item for a refund and place a new order for the piece you want, so the replacement is not held up waiting for the return to arrive.
Damaged or faulty items
Every order is packed for transit, but glass and finishes occasionally suffer in transport. If something arrives damaged or faulty, email us within 7 days of delivery with your order number and a photo of the item and its packaging. We will send a replacement or refund you in full, and we do not ask you to pay for return shipping.
Warranty
Every piece carries a 30 day warranty against manufacturing defects from the date of delivery, covering the parts that decide how long a light lasts: the LED module, the driver, the rechargeable battery and the touch or dimming controls. Damage caused by misuse, accident, unauthorised repair or normal wear is not covered. A 1 Year Extended Warranty can be added to any order at checkout for a further twelve months of the same cover.
Items we cannot accept
- Items returned more than 30 days after delivery.
- Items that have been used, installed, modified or damaged after delivery.
- Items returned without their original packaging and accessories.
- Digital or service items such as shipping upgrades, package protection and extended warranties, once the order has shipped.
Cancelling an order
Contact us as soon as you can. If the order has not yet shipped we can normally cancel or change it. Once it has shipped it becomes a return.
Questions
Write to chateau.noir.home@gmail.com and we will help.