Track Order
Where is my order?
As soon as your parcel leaves us we email you a tracking number. If you have that email, the link in it is the fastest way to see where your order is.
If tracking has not updated yet
It can take 24 to 48 hours after you receive the email before the first carrier scan appears. That gap is normal and does not mean anything has gone wrong.
If you cannot find the email
Check your spam and promotions folders first, since shipping notifications are often filtered there. If it is genuinely missing, email chateau.noir.home@gmail.com with the name and email address used on the order and we will resend the tracking details.
If your parcel seems stuck
Carriers occasionally pause a parcel at a sorting hub or in customs. If tracking has not moved for 10 business days, contact us with your order number and we will chase it, replace the order or refund you.
Orders with several items
Larger orders sometimes ship in more than one parcel and can arrive on different days. Each parcel has its own tracking number, so check all of your shipping emails before assuming something is missing.
Need a hand?
Email chateau.noir.home@gmail.com with your order number and we will look it up for you.
Track your order
Enter the tracking number from your shipping email and we will pull up its latest position with the carrier.
Please enter a tracking number to continue.
No tracking number yet? Orders are packed within a few business days and tracking is emailed the moment your parcel leaves us, so check your inbox and your spam folder first. You can also sign in to your account to see your orders, or email chateau.noir.home@gmail.com with your order number and we will look it up for you.