Shipping Policy
Last updated: 24 August 2026
Free shipping
Shipping is free on every Château Noir order, worldwide. There is no minimum spend and no surcharge at checkout.
Order processing
Orders are picked and packed within [1 to 3] business days of being placed. Orders placed on a weekend or a public holiday begin processing on the next business day. You will receive a confirmation email as soon as the order is placed, and a second email with tracking as soon as it ships.
Delivery times
Delivery estimates below are counted from the day the order ships, not the day it is placed.
- Canada: [add delivery window] business days
- United States: [add delivery window] business days
- United Kingdom and Ireland: [add delivery window] business days
- Europe: [add delivery window] business days
- Australia and New Zealand: [add delivery window] business days
- Rest of world: [add delivery window] business days
These are estimates. Customs processing, severe weather and peak seasons can add time, and none of those are within our control.
Tracking your order
Tracking is emailed the moment your parcel leaves us. It can take 24 to 48 hours for the first scan to appear once the carrier has collected it. You can also follow your parcel from our order tracking page.
Duties and taxes
Orders shipped outside Canada may attract import duties or taxes set by the destination country. These are not included in the price you pay us and are the responsibility of the recipient. Customs policies vary widely, so check with your local customs office if you are unsure.
Multiple items
Orders with several items may arrive in more than one parcel, sometimes on different days. Each parcel gets its own tracking number.
Wrong or incomplete addresses
Please check your shipping address carefully at checkout. If an order has not yet shipped we can usually correct the address, so contact us quickly at chateau.noir.home@gmail.com. Parcels returned to us because of an incorrect address can be reshipped once the address is confirmed.
Lost, stolen or damaged parcels
If tracking has not moved for [10] business days, or your parcel arrives damaged, contact us with your order number and, for damage, a photo of the item and the packaging. We will arrange a replacement or a refund. Orders with Package Protection added at checkout are covered for loss in transit and theft after delivery.
Questions
Anything else about shipping, write to chateau.noir.home@gmail.com.